Shipping, exchanges, returns and refunds

Shipping:

Our products are shipped safely worldwide from Malaga, Spain.

 During holiday and sale periods, your order may take an additional 5 days to arrive.

 SPAIN - FREE

 Standard Delivery: FREE (4-6 business days, 9am-6pm, Monday-Friday)

 EU - FREE (on orders over 250 euros)
We ship duty paid to all EU countries plus Switzerland and Norway, meaning all import duties and taxes are included in the cost at checkout and you do not have to pay duties upon delivery.
While you do not have to pay customs duties, all orders arriving in a country that is a member of the European Union must undergo a customs clearance process. Therefore, our third-party courier companies may contact you by email and ask you to provide documents that may vary depending on the local customs authority (tax code, ID card, proof of payment, power of attorney, EORI number). To ensure that your order reaches you within the specified delivery times, we recommend that you provide all required documents to the carrier as soon as possible.

 Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Norway, Netherlands, Poland

USA, Canada and Mexico - FREE for orders over 500 Euros

 Standard Delivery: FREE (4-8 business days, 9am-6pm, Monday-Friday)

 All import duties and taxes are included in the price listed at checkout.

Rest of the World - FREE for orders over 500 Euros

 We ship duty paid to the following countries - this means all duties are included in the cost at checkout and you do not have to pay duties upon delivery.
Andorra, Argentina, Australia, Canada, Chile, China, Colombia, Dominican Republic, Egypt, Hong Kong, Iceland, Indonesia, Israel, Kazakhstan, Kuwait, Liechtenstein, Japan, Malaysia, Macao, Mexico, Montenegro, Morocco, New Zealand, Nigeria, Panama, Philippines, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand and United Arab Emirates.

 FREE Standard Shipping via Courier: (4-10 business days, 9am-6pm, Monday-Friday)

Product changes:

General Conditions:

  • To make a product change, you must contact us by email at info@mariablois.com Within 72 hours of receiving the product you have purchased, you must state your intention to exchange one product for another from our store, and let us know the details of the exchange you wish to make (i.e. the item you are exchanging and the one you wish to purchase), as well as the reason for the exchange. We will then indicate how to proceed and arrange an appointment with the contracted courier company for the delivery of the new product and collection of the exchanged item.

  • Products to be exchanged must be returned in their original condition, together with any related accessories, and may not have been used or damaged.

  • They must also keep their original labels and their complete original packaging (including the cloth bag in which the product was delivered).

  • It is necessary to present the invoice or the purchase confirmation email.

  • In the case of a price update, the exchange will always be made taking into account the original purchase price. (*If the product is exchanged for another colour or model, the current price at the time of the exchange will be taken into account, and the difference will have to be paid in the event of a price increase).

  • Exchange of products that do not meet the previously established conditions will not be accepted.

  • The exchange of a product for another from our store entails the shipping cost that will be expressed via email to the buyer and must be paid by him prior to the collection and delivery of the new product.

Returns and Refunds:

General conditions.

  • To return a purchased product, you must notify info@mariablois.com by email of your intention to return the product within 72 hours of receiving the product you purchased.

  • Products to be returned must be delivered in their original condition, together with any related accessories, and must not have been used or damaged.

  • Likewise, the original labels and complete original packaging (including the cloth bag in which the product was delivered) must be kept.

  • It is necessary to present the invoice or the purchase confirmation email.

  • In the event of a price update, the refund will always be made taking into account the original purchase price.

  • Returns of products that do not meet the previously established conditions will not be accepted.

We will process your refund within 3-5 business days of delivery and an email will be sent to you to confirm that your return has been processed.


Personalized items

Customised products are any products that have been personalised/customised/monogrammed to your specifications. These products (when delivered as described and in good condition) cannot be cancelled, exchanged or returned after the order has been placed.

The client is responsible for any errors generated by the client:

Incorrect color selection
Incorrect color appearance
Incorrect order quantity
Typos (initials)

    Problems with a bespoke order must be reported to info@mariablois.com within 72 hours of receipt. Should any errors be made on the bespoke order on behalf of Maria Blois, they would be corrected free of charge. When confirming your bespoke order, please carefully check every detail to avoid any of the above issues.