Shipping & Returns

Shipping

Our products are safely shipped globally from Malaga, Spain.

During holiday and sale periods your order may take an additional 5 days to arrive.

SPAIN - FREE

Standard Delivery : FREE (4-6 Business Days, 9am-6pm, Mon-Fri)


USA - FREE for orders over 500 Euros

Standard Delivery : FREE (4-8 Business Days, 9am-6pm, Mon-Fri)

All import duties and taxes to The United States are included in the price stated at checkout.


EU/EEA - FREE for orders over 250 Euros

We ship duties paid to all EU countries plus Switzerland & Norway - this means that all duties and import taxes are included in the cost at checkout and you don't have to pay duties upon delivery.

While you do not have to pay duties, all orders arriving to a country that is a member of the European Union, needs to undergo a customs clearance process. Therefore, our third party courier companies may contact you via email and ask you to provide documents that can vary depending on the local customs authority (Tax code, ID card, Proof of Payment, Power of Attorney, EORI number). To ensure your order reaches you within the specified delivery times we recommend providing all the required documents to the carrier at your earliest convenience.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania , Slovakia, Slovenia, UK, Sweden, Switzerland.

FREE standard shipping via courier: (4-10 Business Days, 9am-6pm, Mon-Fri)

Rest of The World - FREE for orders over 500 Euros

We ship with duties paid to the following countries - this means that all duties are included in the cost at checkout and you don't have to pay duties upon delivery.

Andorra, Argentina, Australia, Canada, Chile, China, Colombia, Dominican Republic, Egypt, Hong Kong, Iceland, Indonesia, Israel, Kazakhstan, Kuwait, Lichtenstein, Japan, Malaysia, Macau, Mexico, Montenegro, Morocco, New Zealand, Nigeria , Panama, Philippines, Singapore, South Africa, South Korea, Switzerland, Taiwan, Thailand & United Arab Emirates.

FREE standard shipping via courier: (4-10 Working Days, 9am-6pm, Mon-Fri)

Taxes & Customs

All prices on demellierlondon.com are inclusive of import taxes and duties. This means that you should not be paying any additional charges upon delivery.

US Orders:

For orders shipping within the US, sales tax will be charged at checkout on orders shipping to the following states: California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia and Washington. This follows the requirements of US State tax laws.

The total price paid includes all local Sales Taxes and applicable import duties, so there will be no charges for the customer on delivery. If the order is returned the customer will be refunded in full including any local sales taxes charged.

UK Orders:

VAT is included in the prices and it will be calculated and shown at checkout. There are no import duties or taxes applicable on UK orders. If the order is returned the customer will be refunded in full including any local sales taxes charged.

EU Orders:

Sales tax is included in the prices and it will be calculated and shown at checkout. There are no import duties or taxes applicable on EU orders. If the order is returned the customer will be refunded in full including any local sales taxes charged.

Since Brexit, all orders arriving to a country that is a member of the European Union, need to undergo a customs clearance process that doesn't require any payment. The courier company DHL or UPS will contact you via email and ask you to provide a few documents that can vary depending on the local customs authority (Tax code, ID card, Proof of Payment, Power of Attorney, EORI number).

If you don't reside in the country where the order is shipped to and you are unable to provide the required documents, you will be able to assign a broker to clear the parcel on your behalf. Please note that you will need to pay a clearance fee that Maria Blois cannot cover.

Maria Blois is not able to provide the required documents on your behalf as this a requirement that only the recipient can fulfill. The courier company can always provide assistance regarding the clearance process.

Should you fail to provide the documents to the courier company to clear the parcel, we kindly ask to contact us at info@mariablois.com

We are here to help and will always go out of our way to resolve any issues you may have with your order as soon as we can.

All Other International Orders:

All taxes and duties are included in the final price and there will be no extra charges to be paid at checkout or upon delivery. You may be contacted by our couriers with a request for additional information in order to comply with local customs laws and requirements. Please provide the required information to ensure they are able to clear your order from customs.

Maria Blois assures each purchase during the time it is in transit until delivery. A signature is required for any goods delivered, at which point responsibility for your purchased goods passes on to you. If you have specified a recipient other than yourself for delivery purposes (eg gifts) then you accept their signature as evidence of delivery and transfer all liability over to them.

Returns

Enjoy quick and easy returns on all orders within 28 days of purchase receipt with FREE worldwide returns.

We accept returns on items that are unused, in the original packaging and have a registered return made within 28 days of receipt.

You'll need your order number, along with your email address linked to your Maria Blois order. Once verified, select the items you intend to return and follow the steps online.

All items must be returned in perfect new-like resalable condition, unused, and with the original packaging (including boxes and dust bags) with the protective film still attached on the hardware. We are unable to offer a refund on items that are deemed damaged - scratched, worn, not in their original packaging or missing any packaging.

For Returns; After submitting your return request, print your return label. Once prepared, proceed to a nearby drop-off location for return.

Please note that if you are returning your order from the following countries, you will require a commercial invoice, this document will be provided when you submit your return online, please print three copies of your commercial invoice. Affix these to the outside of the package you are returning.

Switzerland, Ukraine, Serbia, Bosnia and Herzegovina, Moldova, North Macedonia, Armenia, Albania, Montenegro, Luxembourg.

If you are returning your order from Italy, Portugal, Spain or Israel you will be asked to provide your local ID number to register your return.



Your returned items will be delivered directly to our warehouse for processing, please allow up to 10 working days for your return to be processed.

If you made your purchase through a partnered retail location, then any returns will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.

Refunds

We will process your refund within 3 - 5 working days of delivery and an email will be sent to confirm your return has been processed.

Unfortunately we are not able to process exchanges. If you would like to change the style you have ordered, please return it and we will issue a refund on the original order and a new order needs to be placed. We are very happy to place the new order over the phone, you can reach us on +44 (0) 207 730 94 11.

Personalized Items

Personalized products are any products which have been personalized/customised/tailored/monogrammed to your specifications. These products (when delivered as described and in good condition) cannot be cancelled, exchanged or returned after the order has been placed.

The customer is held responsible for any customer generated mistakes:

  • wrong color selection
  • wrong appearance of colour
  • wrong order quantity
  • typographical errors in spelling (initials)

Problems with a bespoke order must be reported to info@mariablois.com within 14 days of receipt. If any mistakes were made to the bespoke order on behalf of Maria Blois, these would be rectified free of charge. When confirming your bespoke order, please verify carefully each detail to avoid any issues stated above.