Maria Blois Product Quality Guarantee.
We make our products last for many, many years:
Maria Blois products have a twelve (12) month warranty.
- Purpose of the Guarantee :
Maria Blois guarantees that all of its products sold are free from manufacturing defects and quality of materials, for a period of twelve (12) months from the date of purchase of the same, provided that they are used according to the instructions provided for their care (see product care section on the website).
- Scope of Warranty :
This warranty covers defects that affect the manufacturing of the product.
- Exclusions :
This warranty does not cover:
- Damage caused by improper use of the product, exposure to extreme conditions or accidents.
- Normal wear and tear.
-Alterations or repairs made by unauthorized third parties.
- Claims Procedure :
To make this guarantee valid, the customer must:
- Keep the receipt or proof of purchase.
- Contact Maria Blois customer service by email within the warranty period, providing information about the defect and a brief description of the use of the product.
- If necessary, Maria Blois, through the contracted courier company, will be responsible for removing the product and sending it to our facilities for evaluation and subsequent repair or for replacing it, and then sending it to the customer, at no additional cost.
- Claim Resolution:
If the María Blois technical team determines that the defect is covered by this warranty, the product will be repaired or replaced at no cost to the customer. If repair or replacement with a similar model available in stock is not possible, another model with similar characteristics that is available at that time will be offered.
- Applicable Legislation :
This warranty is governed by the legislation in force in Spain, and any dispute arising in relation to it will be submitted to the competent jurisdiction.
We appreciate your trust in Maria Blois and assure you of our commitment to quality and customer satisfaction.
